At Luxeprivee, we want you to shop with confidence. Please review our refund and return policy carefully.
14-Day Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at luxepriveeclub@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at:
📧 luxepriveeclub@gmail.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
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Perishable goods (food, flowers, plants, etc.)
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Custom products (special orders or personalized items)
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Personal care goods (beauty products, etc.)
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Hazardous materials, flammable liquids, or gases
⚠️ We cannot accept returns on sale items or gift cards.
If you have questions about your specific item, please get in touch with us.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging, along with the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your return, we will notify you if the refund was approved.
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If approved, you’ll be automatically refunded on your original payment method within 10 business days.
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Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at:
📧 luxepriveeclub@gmail.com
Date: 11.09.2025
Store: Luxeprivee
Contact: luxepriveeclub@gmail.com
